Spa Café Server Needed

POSITION SUMMARY

We are currently recruiting for a Casual Spa Café Server to support in our award winning Spa

Regarded as Europe’s most advanced city spa One Spa, at the Sheraton Grand Hotel & Spa, Edinburgh, is a natural balance of energy, water and heat in a beautiful, light-filled space. The philosophy at One Spa is all-encompassing; down to the smallest details the Spa is designed to comfort, pamper and relax.

The Spa Café Server is responsible for opening and closing of the shift, cash handling, order taking, serving and preparation of drinks/coffees and food items and to keep to Café neat and tidy at all times.

The Spa Café is open 7 days a week. Casual Cafe Server will be required to work approximately 2 days a week.

The opening hours of the Café is 08.30 to 16:30

We also expect you to:

- Provide excellent guest service by discovering all of our guests needs and acting on these needs promptly, effectively and with confidence.
- Ensure that guest expectations are exceeded and standards are consistently maintained.
- Liaise and communicate effectively with all departments to ensure seamless transfer of information takes place.
- To be fully conversant with all restaurant/hotels policies and procedures.
- When fully competent, to take ownership of the Spa Café and work with the Manager to make improvements.

We are looking for a confident individual who is capable to work on their own initiative as well as part of a team and has a strong desire to improve on their skills and knowledge as well as:

Requirements:

- Food & Beverage Service Experience required (Café/Barista experienced preferred)
- Previous experience in a client facing role within a luxury five star environment a distinct advantage
- Excellent written and spoken English
- Flexible and adaptable approach to working hours
- Impeccable personal presentation
- Ability to handle stress and cope with the pressures of the job as and when they occur
- Ability to deal with and adapt to unexpected situations: complaints, change
- Ability to motivate yourself at quieter times

Benefits:

In return we offer you a competitive salary a share in Tips and Service Charge as well as unlimited career opportunities, industry leading benefits (including: Uniform, complimentary laundry, free meals on duty) and an environment where your development is our priority. We offer a monthly training calendar full of developmental courses designed to aid career progression.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.